Fathom Analytics is a privacy-focused web analytics platform that provides comprehensive website tracking without compromising user data. When integrated with ThriveDesk Knowledge Base, you can track visitor behavior, page views, and engagement metrics while maintaining GDPR compliance and user privacy.

Getting Your Fathom Site ID

  • From the dashboard, locate your site in the site list
  • Click on the site name to open site details
  • Click on Settings in the left navigation menu
  • In the Settings page, look for the Site Details section
  • Find the Site ID field - it's typically an 8-character alphanumeric code
  • Copy this Site ID

Install Fathom App

  1. Log into ThriveDesk Knowledge Base(KB) site and go to Settings > Apps.
  2. Click Install button on Fathom App.
  3. Put your Site ID and press Save Changes.

For any technical issues, contact either platform's support team with specific error messages or screenshots for faster resolution.