AppSumo

This guide will help you understand what’s included in each tier, how to make the most of your deal, and answer common questions from new users.

Plans & Features

Here’s a breakdown of what’s included in each AppSumo license tier:

What is an Inbox?

An Inbox is where all your support channels — email, live chat, and social inquiries — come together in one place.

• Each inbox can connect up to 6 different email accounts (e.g., Gmail, Outlook, custom domains).

• You can create inboxes for different organizations, departments, or use cases (for example: Support, Billing, or Sales).

What if My AI Credits Expire?

If your included one-time AI credits expire:

• You can continue using ThriveDesk normally, just without AI features.

• You can purchase additional AI credits at $12 per 1,000 credits whenever you need them.

Can ThriveDesk Do That?

• Can I integrate Facebook, Twitter/X, or WhatsApp?
  We’re working on social integrations right now and will announce them soon.

• Is social integration included in my AppSumo deal?
  Only Tier 4 customers will get access to social integrations.

• Where’s your mobile app?
  Our Android app is available here: Download from Google Play. The iOS app is in progress.

• How many Knowledge Bases can I create?
  Tiers 3 and 4 include 1 Knowledge Base. You can purchase additional Knowledge Bases for $20/month per KB.

• ✅ Connect Gmail, Outlook, Hey, or custom email
  You can connect up to 6 email accounts per inbox, whether they’re Google, Microsoft, or custom domains, so all communication flows into ThriveDesk.

• ✅ Clients can respond via email
  When you reply from ThriveDesk, your clients see it as a normal email. They can reply directly, and their responses come back into ThriveDesk.

• ✅ Provide live chat support on your website
  Install the ThriveDesk live chat widget on your site to offer real-time customer support.

• ✅ Add chatbot to live chat assistant
  Each live chat can be paired with an AI-powered chatbot that provides instant answers and reduces agent workload.

• ✅ Add chat assistant to any platform
  The chat widget is embeddable on any platform (WordPress, Shopify, custom sites, etc.) with just a small script.

• ✅ Customize the live chat widget
  Change colors, branding, and behavior so the widget matches your website’s style and tone.

• ✅ Train AI with your website content
  Add links to your website or docs, and ThriveDesk AI will use that content to answer customer questions.

• ✅ Train AI with PDFs, Docs, and Knowledge Base content
  Upload files or connect your KB so AI has accurate and specific answers ready.

• ✅ Auto reply or draft response with AI
  AI can either reply directly to customers or prepare a draft for agents to approve.

• ✅ Handle tickets and assign them to teammates
  Convert emails or chats into tickets, then assign them to the right team member.

• ✅ Automate support workflows
  Use automation rules to set priorities, assign agents, or tag tickets based on keywords, sender, or conditions.

• ✅ Use canned replies/macros
  Save common responses as templates (macros) and reuse them to speed up replies.

• ✅ AI helps polish replies
  AI can improve grammar, tone, or clarity of your draft before you send it.

• ✅ Mention teammates with @
  Use @mentions in private notes to notify teammates via email instantly.

• ✅ Integrate with your favorite apps
  ThriveDesk integrates with WooCommerce, SureCart, Slack, and more, and Tier 4 adds API/webhooks for custom integrations.

• ✅ Assign tickets or chats to multiple people
  Assign conversations to individuals or teams, ensuring nothing gets overlooked.

• ✅ Filter tickets and chats with tags
  Add tags like Urgent, Refund, or VIP to filter and report on specific conversations.

• ✅ Create a Knowledge Base for self-service
  Build a searchable KB so customers can find answers on their own.

• ✅ Host Knowledge Base on your own domain
  Map your KB to a custom domain (like support.yourcompany.com).

• ✅ Measure team performance
  Reports help you see who’s performing well and who may need improvement.

• ✅ Faster query resolution
  By combining email, chat, AI, and automation, ThriveDesk helps your team respond quicker.

• ✅ Track client satisfaction
  Send satisfaction surveys (CSAT) after tickets are resolved to measure customer happiness.

• ✅ Search and filter tickets
  Use advanced search and filters to find conversations quickly.

• ✅ WooCommerce integration for customer insights (Tier 4)
  See order history and customer details right inside ThriveDesk.

• ✅ Chatbot on Shopify or any platform
  Easily add the ThriveDesk chatbot to your Shopify store or any website with a script.