What is a ThriveDesk credit?

Credits serve as the currency within ThriveDesk, enabling you to utilize AI-powered features and automation tools. Each AI action consumes a specific number of credits. The more credits available in your account, the more AI-driven tasks you can execute.

Subscription tiers come with a base number of credits but you have the option to purchase more at any time.

What actions cost credits?

  • AI Reply/Draft: By default, AI drafts cost 5 credits. However, if you enable AI draft for all incoming messages and conversations get longer, the action may cost between 8-10 credits.

  • AI Label: By default, AI labeling costs 1 credit. However, if you have over 100 labels, the credit cost may increase to between 2-4 credits per execution.

  • AI Prioritize Ticket: This action cost 1 credit.

  • AI Chatbot: Each request made to the AI model costs a certain number of credits depending on your chosen model. For example, gpt-4o-mini costs 4 credit for each AI message and gpt-4.1-mini may cost 6-10 credits for each AI message.

  • Training: Our AI training utilizes premium embedding models to ensure optimal performance across all features.

    • Knowledge Base: By default, each article cost 1 credit.

    • Crawling Website: Cost you 1 credit for crawling entire website, one time.

    • Scraping: By default, cost 1 credit per page. Each page is equivalent to 5,000 characters of cleaned-up raw text.

    • Document Processing (PDF, TXT, HTML, DOC): By default, costs 1 credit per page. Each page is equivalent to 5,000 characters of cleaned-up raw text. If the page exceeds the character limit, we treat it as another page and therefore cost you another credit.

    • Conversations/Tickets: One of the best way to train AI agent with old and new conversations. By default, conversations embedding cost 0.5 credit.

Migration Note: If you are moving from other platform like Help Scout, Zendesk, Intercom with large number of tickets you may need to buy bulk credit upfront to train AI with your tickets.

Tracking your credit usage

Monitor your credit consumption through the Billing Dashboard > AI Usage section.

How do I get more credits?

Credits are allocated monthly based on the tier you subscribe to + can be purchased in bundles.

The more credits you buy, the cheaper they are!

See our pricing page here to explore our subscription tier and bundles.

Tip: Earn free credits

You can earn free credits by referring ThriveDesk to your friends or colleague. If they ended up in paid plan you'll be awarded 2000 credits per referral.

Credit overages

If you reach your monthly credit limit, your bot will continue to function but will display a message suggesting users try again later.

You can upgrade your plan or buy bundle credit at any time to increase your limit, or wait for it to reset at the start of your next billing cycle.

Do credits roll over every month?

Credits do not roll over between months. However, bundle credits have no expiration date.