Help Desk
Create and connect inbox, settings, features
Forward Email Aliases to an Inbox
How to use @mention in Notes
The @mentions feature enables you to alert another user or team in a conversation note, sending them a notification without needing to assign the note to them.
Challenges with using same email for User and Inbox
When registering at ThriveDesk, we highly recommend using a professional email address. However, we understand that users often confuse their mailbox email with their user email. Let's clarify the distinction between a User and a Mailbox:
Setup
Inbox Overview
This outlines all the basic shared inbox features available
Inbox Settings Explained
This is an overview of all the inbox settings
DNS Settings - How to send email from your own email address
Add DNS record and send email from your domain based email address.
Email Forwarder
Get your emails into ThriveDesk
How to set up your ThriveDesk mailbox and start receiving emails.
Forward email from Google Workspace (formally GSuite)
How to forward your email from Google Workspace (formerly known as G Suite)
How to Auto-forward email from a Google Workspace Group
Forward Email from Outlook.com/Office365
How to set up email forwarding from an Outlook/Office365 email address.
Forward email from Amazon WorkMail
How to redirect emails from Amazon WorkMail to ThriveDesk
Forwarding From Namecheap to ThriveDesk
How to forward email from Namecheap
cPanel (Webmail) Email Forwarding
How to forward email from webmail to ThriveDesk mailbox
Productivity
Workflow Conditions and Actions
Workflows help automate tasks in ThriveDesk. They work by checking conditions (what to look for) and applying actions (what to...
Get Started with Workflow
Workflows in ThriveDesk work like filters in Gmail or rules in other email apps. They help you automate tasks by...
Search in ThriveDesk
ThriveDesk's search feature provides a powerful way to find conversations, tickets, customer information, and more across your support platform. This...