Sometimes you may need to share a conversation with someone outside your team, such as a partner, vendor, or another department that does not have access to ThriveDesk.

The Forward feature makes this easy.

ThriveDesk does not keep a record of forwarded conversations. Once forwarded, the conversation will not show tracking information inside ThriveDesk.

How to Forward a Conversation

  • Open the conversation you want to forward.

  • Click the forward icon in the top-right corner of the message.

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  • A modal will appear. In the To field, type the recipient's email address and press Enter.

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This step is very important. The email address must be confirmed with Enter before forwarding, otherwise the message will not be sent.

  • Add any additional text if needed.

  • Click Forward to send.

The recipient will receive the full forwarded conversation thread in their email.

Troubleshooting

  • Email not delivered: Double-check that the recipient's email address was typed correctly and confirmed by pressing Enter. If the email is not confirmed, it will not be sent.

  • Recipient did not receive the email: Ask the recipient to check their spam or junk folder. If the issue persists, verify that your ThriveDesk mailbox has proper email sending setup.

  • Forward button is disabled: Ensure that at least one valid email address is entered and confirmed in the "To" field.