Cloudflare provide Email Routing. Follow the steps to forward your email to your ThriveDesk email address.

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Forwarding Steps with Cloudflare

  1. Log in to Cloudflare → Select your domain yourdomain.com.

  2. From the left sidebar, go to Email → Email Routing.

  3. Enable Email Routing (if not already).

  4. Add a Custom Address:

    • Custom email: support@yourdomain.com

    • Destination address: support@yourdomain.thrivedesk.email

  5. Cloudflare will show you DNS records you must add:

    • MX records (to route emails through Cloudflare).
      Example (Cloudflare will provide exact values):

MX 10 mx1.improvmx.net (example)
MX 20 mx2.improvmx.net

  • TXT record (for verification/SPF).

  1. Save & deploy those records in your DNS (Cloudflare usually adds them automatically if you accept).

  2. Wait for DNS to propagate (few minutes to a couple of hours).

Now, any email sent to support@yourdomain.com will be forwarded to support@yourdomain.thrivedesk.email.

Verify Email Routing address

For security, Cloudflare requires routing address verifications. You will receive an email like this in your ThriveDesk Support Inbox. Check and verify it.

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Notes

  • Cloudflare does not store your emails; it just forwards them.

  • You won’t be able to send as support@yourdomain.com unless you add DNS records for ThriveDesk