ThriveDesk supports voicemail notifications directly within your inbox. No installation is needed — just forward voicemails to your ThriveDesk mailbox and manage them like any other conversation.
How the Integration Works
Configure your phone or voice service provider to forward voicemail notifications to your ThriveDesk inbox. You can either use your custom support email or your default ThriveDesk mailbox address.
Voicemails are recognized and processed when the email:
Contains Voice Message or Voicemail from in the subject line (case sensitive)
Includes an MP3 or WAV audio attachment
When both conditions are met, ThriveDesk categorizes the message as a phone log, just like any other conversation.
Viewing Voicemails as Phone Logs
Voicemails appear in your Unassigned folder like regular messages. Any call metadata included in the provider’s email is automatically added as a note. You can listen to the voicemail directly in ThriveDesk or download the file.
Linking Voicemail to the Right Customer
ThriveDesk intelligently extracts the contact name and email address from the voicemail metadata to associate the message with the correct customer. However, in some cases, this detection may fail and the conversation will default to the voicemail provider's email address.
If this happens, you can manually update the contact by using the Change Contact feature. This ensures the voicemail is properly linked to the right customer profile before continuing the conversation.
Recommended Voicemail Providers
ThriveDesk works with any provider that sends the required subject line and audio attachment. In addition, the following providers are fully supported with enhanced handling:
Providers not listed here can still be used if they meet the subject line and attachment criteria.