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Categories

Getting Started

Getting Started

Assist you in making the most of ThriveDesk's features.
Help Desk

Help Desk

Run support email, chat, and every other channel.
Account, Billing & Security

Account, Billing & Security

Workspaces, people, capabilities, subscriptions, and your data.
Live Chat & Assistant

Live Chat & Assistant

Install the chat widget and run live conversations.
Help Center

Help Center

Build and publish the help site your customers read.
Apps

Apps

Connect ThriveDesk to the rest of your stack.
Developer

Developer

Learn how to install any widget, automatically authenticate users and more.

Popular Articles

ThriveDesk integration for Slack

Connect Slack with ThriveDesk to get notifications in Slack

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This outlines all the basic shared inbox features available

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Connect with WordPress and sync post, pages and customer post types

How to connect with WordPress and sync posts

Forward email from Google Workspace (formally GSuite)

How to forward your email from Google Workspace (formerly known as G Suite)

Forward Email from Outlook.com/Office365

How to set up email forwarding from an Outlook/Office365 email address.
Getting Started
Getting Started
  • Orientation
  • Migrate to ThriveDesk
  • The Beginner’s guide to ThriveDesk
  • Workspace and inboxes
  • Create and Manage User Accounts
  • User Roles and Permissions
  • Managing ThriveDesk notifications
  • How do Live Chat email notifications work?
  • Mobile notifications
  • How to translate ThriveDesk
Help Desk
Help Desk
  • Inbox setup
    • Bring Your Own Key (BYOK)
    • Inbox Overview
    • Inbox Settings Explained
    • DNS Settings - How to send email from your own email address
  • Connect your channels
    • Get your emails into ThriveDesk
    • Forward email from Google Workspace (formally GSuite)
    • How to Auto-forward email from a Google Workspace Group
    • Forward Email from Outlook.com/Office365
    • Forward email from Amazon WorkMail
    • Forwarding From Namecheap to ThriveDesk
    • cPanel (Webmail) Email Forwarding
    • Troubleshooting Missing Inbound Emails
    • Forward email to ThriveDesk Inbox with Cloudflare
  • Productivity
    • User Availability
    • Workflow Conditions and Actions
    • Get Started with Workflow
    • Search in ThriveDesk
  • Run the queue
    • Block Rules & Spam Protection
    • Scheduled Reply
    • Snooze Conversation
    • How To Split Conversations
    • Adding Custom Fields to Ticket
    • Create a New Ticket
    • Assign Conversations
    • Merge Multiple Conversations From One Customer
    • Forwarding Conversation and Threads
    • Move Conversations
    • Use @mentions in Notes
    • Manage Voice Messages in ThriveDesk
    • Change the Contact on a Conversation
  • Business Hour
    • Business Hours
  • Business Hours
  • Bring Your Own Key (BYOK)
  • Block Rules & Spam Protection
  • Forward Email Aliases to an Inbox
  • How to use @mention in Notes
  • Challenges with using same email for User and Inbox
Account, Billing & Security
Account, Billing & Security
  • AppSumo
  • AI Credits
  • Billing and Plans Guide
Live Chat & Assistant
Live Chat & Assistant
  • Integration
    • Install Assistant on Shopify Apps
    • Install Live Chat to Shopify
    • Install Assistant with Google Tag Manager
    • Add Chat Assistant to WordPress
    • Add Chat Assistant to Dorik Site
    • Add Assistant to Squarespace site
    • Add Assistant to Weebly
    • Add Chat Assistant to Webflow
    • Add Chat Assistant to Wix
    • Create a Chat Assistant & Customize It
    • Live chat for Joomla! websites
  • User Availability
  • Install Assistant on Shopify Apps
  • Setup & Customize the Assistant
Help Center
Help Center
  • Integrations
    • Cloudflare Turnstile - Stop Contact Form SPAM
    • Google Analytics 4
    • Mixpanel
    • Posthog
    • Amplitude
    • Fathom Analytics
    • Google Tag Manager
  • Add assistant to your Knowledge Base
  • Getting started with Docs
  • Setup Custom Domain for Docs
Apps
Apps
  • Smart app user guide
  • Paddle Integration
  • Webhooks
  • Troubleshooting with Cloudflare
  • Freemius Integration
  • WPPortal for Wordpress
  • SureCart Integration
  • ThriveDesk integration for Slack
  • Pabbly Connect Integration
  • Connect with WordPress and sync post, pages and customer post types
  • Envato Integration
  • FunnelKit Integration(Prev Autonami CRM)
  • FluentCRM Integration
  • Easy Digital Downloads Integration
  • WooCommerce Integration
Developer
Developer
  • Style Overriding
  • Javascript API - Methods
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  • 📚 Knowledge Base
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